Frequently Asked
Questions

  • I'm not from Canada. Do I have to pay?
    Yes, there are fees to see the doctor if you are not from Canada. The initial consultation fee is $140. Should you need x-rays or lab work or any other testing, there will be fees billed to you through the Whistler Health Care Centre. There may also be further fees involved should you need care after the initial consult. The receptionists are very good at giving you an idea of what you may have to pay for, but they can't give you the final number until after you see the doctor. Please see our fee guide, under Medical Services.
  • I'm not from BC. Do I have to pay?
    We accept all Canadian Provincial Health plans EXCEPT Quebec. If you are from another province you must present your health card to us, so we can take your personal health number and the expiry date of your card. We will then bill the visit to that province. Please keep in mind that some things such as pap smears and other preventative medicine may not be covered by your provincial plan. If you are from Quebec we will bill you $65 upfront and then get you to fill out the Out of Province claim form. We will then send it off for you to Regie de l'Assurance Quebec (RAMQ) and they will reimburse you.
  • I'm Canadian but do not have provincial coverage... Do I have to pay?
    Yes. There will be a consultation fee of $65 billed to Canadian citizens who do not have any provincial health plan. You must also be aware that you will also have to pay for any tests ordered by the doctor. This can get quite expensive. It is recommended that all Canadians apply for coverage under their provincial plan of where you reside.
  • I'm new to BC. How do I apply for the Provincial Coverage?
    You can apply for BC Medical after arriving from another province after a 3 month waiting period. If you need to see a doctor within that period, you should still be covered under your previous provinces plan. Please visit the website for more information on how to apply for Health Insurance BC. www.health.gov.bc.ca/msp.
  • Do I have to make an appointment or can I just walk in?
    The Whistler Medical Clinic tries to accommodate all patients and how they like to book. We have appointments that you can book in advance, but we also save same-day appointments available for when your medical issue is of a more urgent nature. We also try our best to accommodate walk in patients, however wait time can fluctuate depending on how busy we are. That being said our staff can usually give you a general idea of how long the wait may be.
  • Can I get my results over the phone?
    We do not give out results over the phone. Should a result come in that the doctor needs to discuss with you, we will call you and make an appointment. Special arrangements can be made if you will not be available, but this MUST be arranged through your doctor. The receptionists are not legally permitted to give out results.
    The province of BC along with Excelleris have launched a website that allows BC patients secure access to their lab results. Please go to www.myehealth.ca for more information and how to sign up.
  • Can I just talk to a doctor over the phone?
    No. The doctors will not do phone consultations. You need to be in their office in order for them to properly assess your issue. Health Link BC does provide a 24 hour Nurses Hotline available to BC residents. Just dial 811. You can also access health information and check your symptoms online at healthlinkbc.ca.
  • How can I get in to see a specialist?
    You must see a General Practitioner first for your issue, and they will assess and refer you on to a specialist if you require further care. You must still have a referral to seen by one of WMC's Visiting Specialists.
  • What isn't covered by MSP?
    Cosmetic procedures, such as some mole removals, certain liquid nitrogen treatments and most forms such as insurance forms, back to work or sick notes are not covered. Driver's medicals, school, camp and some other physicals are also not covered by MSP. This is because they are not deemed medically necessary. Please ask us if you are unsure about any procedure or paperwork you need filled out.
  • Why does it seem that I can never get through on your phone lines?
    We are a very busy medical office. We do our best to pick up all calls and if we have patients in front of us we will ask if we can put you on hold. If you are on hold for longer than 3 minutes, perhaps hang up and call again. At certain times of the day there may only be one MOA in the office and we can get pulled away from the front desk by one of the doctors.